Shipping
All orders are prepared and shipped from one of our ateliers based in Bali, Indonesia.
We ship worldwide with DHL, FedEx, and EMS. Express Worldwide Shipping is estimated at 3–4 business days, depending on destination and carrier.
Tracking information is provided upon dispatch (available upon request). Please ensure your shipping details are correct before checkout, as address changes after dispatch are not possible.
Sales Tax
Orders are not subject to any sales tax.
Returns
Customers are responsible for return shipping costs. Items must be securely packaged, unused, and returned in their original condition. Returns must be initiated within 7 days of delivery using the same carrier service as the original shipment.
Important: Items purchased during Sale / Discount promotions may take longer to process but can be returned. Please respect the craftsmanship and time invested into each piece.
Refunds
All returned items are inspected upon arrival.
- If the item shows signs of wear or damage, the refund will be declined.
- If the item meets return conditions, a refund will be issued to the original payment method, excluding shipping costs.
Any duties or taxes charged by Indonesian customs on return shipments will be deducted from the refund amount.