Refund policy

 

RETURNS  — FULL-PRICE ORDERS

A return must be requested within 7 days of delivery.

Standard made-to-order pieces remain eligible for return, provided they have not been customized, personalized, or modified at the customer’s request.

To request a return, please contact contact@nutsamodebadze.com before sending the item back.

Items must be unworn, unused, and returned in their original condition and packaging.

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service.

Once the returned item has been received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 5–10 business days.

Any express or special delivery charges are non-refundable.

 

SIZE EXCHANGES

For full-price items, a size exchange must be requested within 7 days of delivery.

For sale items, a size exchange must be requested within 3 days of delivery.

The customer is responsible for shipping the original item back. A replacement pair in the required size will be produced and shipped complimentary.

Items must be unworn, unused, and returned in their original condition and packaging.

 

CUSTOM ORDERS

Custom, personalized, and modified pieces are final sale and cannot be returned or exchanged, except in the case of a confirmed manufacturing defect or an error on our part.

 

SALE ITEMS

Sale items are not eligible for refunds.

Size exchanges are accepted for sale items. An exchange must be requested within 3 days of delivery.

 

DAMAGED OR INCORRECT ITEMS

If you receive an item with a manufacturing defect, or if an incorrect model or size was sent, please contact us within 7 days of delivery and include photographs.

If a manufacturing defect or an error on our part is confirmed, NUTSA MODEBADZE will cover all return and replacement shipping costs.

 

CONTACT

For questions regarding returns, refunds, or size exchanges, please contact:

contact@nutsamodebadze.com

Nutsa Modebadze LLC